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How to enable 2FA on TramitApp

You can add an extra layer of security to access your TramitApp profile by activating two-factor authentication (2FA), we'll show you how.

Once activated, users will have to identify themselves twice and in different ways to access the platform.

Employee user: how to activate 2FA

You can activate 2FA on TramitApp easily in just four steps:

  • Download on your mobile a TOTP or code generation tool such as Google Authenticator, Microsoft Authenticator, or Authy. In this post, we will use Google Authenticator as an example.
  •  Log in to the TramitApp website using your username and password. Once logged in, go to My Employee Profile > Profile tab and scroll down to the Two-Factor Authentication option, where you can click “Enable 2FA”. 


 In the new screen, you will be able to scan the QR code from the Google Authenticator app or whichever one you are using. 



Google Authenticator - TramitApp Control Horario - Paso 2.gif?width=308&name=Google Authenticator - TramitApp Control Horario - Paso 2

If you cannot scan it, you can also go to the app to type or copy the setup key displayed below the QR code.

Once paired, enter the 6-digit code shown in Google Authenticator. Finally, click on the "Activate" button.

In this way, each time you enter TramitApp from a new device, it will ask you to identify yourself, first with your username and password and then with the number of the code generator tool. To avoid this from happening on the application you use every day, just ask the device (whether on the mobile or on the website) to remember it as a known device when entering the code for the first time.

How to deactivate 2FA?

If an employee has two-factor authentication enabled and wants to disable it for any reason, the worker must go to My Profile and navigate to the left side section named Profile.

Now, you will need to scroll down to the Two-Factor Authentication section. In this section, if the employee has 2FA enabled, you will see the option Disable 2FA.




If we click on this button, a warning will appear asking for the current code to deactivate it. Therefore, we will have to insert in the box "enter code" the code that appears in the authenticator at that moment.

➡️If the employee does not have the Authy, Microsoft Authenticator, or Google Authenticator app, or cannot access the required code, their HR manager must contact the Customer Success team. 

External user: how to activate/disable 2FA

The external user must go to the People tab → External admin → click on their profile → scroll down to expand the Two factor authentication section and click the Enable 2FA button (or Disable 2FA, if applicable), then follow the on‑screen steps.

Advisor user: how to activate/disable 2FA

The advisor user must go to the People tab > Advisors > click on their profile > scroll down to expand the Two factor authentication section and click the Activate 2FA button (or Disable 2FA, if applicable), then follow the on‑screen steps.